Today, we are announcing an advisory notice for both 20L and 30L Voltair Avalanche Airbags.
Our quality control team has recently discovered an issue with our battery which affects its proper deployment at extremely cold temperatures due to an unanticipated change during battery production. This change impacts the proper deployment of the airbag when the battery is exposed to temperatures below -20°C (-4°F).
Due to this change, we are revising the minimum operating temperature limit for Voltair Airbags from -30°C (-22°F) to -20°C (-4°F). No other parts of the Voltair Airbag have been affected by this change.
We sincerely apologize for this inconvenience. With the newly stated temperature limit of -20°C (-4°F), we are confident the airbag is still a great solution for your backcountry adventures, however we are offering you the following 2 options:
Option 1 – Keep my pack.
If you wish to continue using your Voltair Airbag, understanding the revised
minimum operating temperature of -20°C (-4°F), we request that you submit
an online warranty form, sign a release form and receive instructions to
relabel your pack. To compensate you, we will send you an arcteryx.com Gift
Card for $250CAD ($200USD/22,240JPY).
Option 2 – Return my pack.
If you are not satisfied with the revised minimum operating temperature of
-20°C (-4°F), Arc’teryx will offer you a full refund. To compensate you, we will
send you an arcteryx.com Gift Card for $250CAD ($200USD/22,240JPY).
If you have any questions regarding this issue, please contact our customer
service team at 1-866-458-2473.
Thank you for your understanding and support as we continue to create and
bring you innovative technologies.